Junk Rubbish Waste Privacy Policy

This Privacy Policy explains how Junk Rubbish Waste collects, uses, stores and shares personal data when providing our waste collection and related services. It applies to all Junk Rubbish Waste customers, website visitors and prospective customers located in our service area, as well as individuals who contact us by phone, email, online form or social media.

Junk Rubbish Waste acts as the data controller for the personal data described in this Privacy Policy. We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. We encourage you to read this Policy carefully so that you understand how and why we process your personal data.

Personal data we collect

We may collect and process the following categories of personal data about you:

Contact and identification details, such as your name, title, address, email address, telephone number and any other information you choose to provide when you contact us or complete a form.

Service and booking information, including the address for collection, property access details that you choose to share, preferred dates and times, information about the type and quantity of waste, photographs you provide and any instructions relating to the service.

Billing and payment details, such as the name and billing address on an invoice, partial payment card details where required by our payment processor, payment status and transaction history. We do not store full card numbers or security codes on our own systems.

Communications and correspondence, including emails, messages submitted through contact forms, telephone call notes, reviews, feedback and complaints. These may include information about your experience with our services and other personal details you choose to share.

Technical and usage information, such as IP address, device type, browser type, operating system, approximate location derived from IP address and information about how you interact with our website. This may be collected using cookies and similar technologies.

Marketing preferences, including your choices about receiving marketing communications from us and information about how you respond to these communications, for example whether you open or read them.

Purposes and lawful bases for processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process personal data to enter into and perform a contract with you, or to take steps at your request before entering into a contract. This includes handling enquiries and quotations, managing bookings, providing waste collection and related services, processing payments, issuing invoices and communicating with you about your service.

Legal obligation. We process personal data where necessary to comply with our legal obligations, including tax and accounting rules, waste management regulations, record keeping requirements, and responding to lawful requests from regulatory authorities or law enforcement.

Legitimate interests. We process certain personal data to pursue our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include planning and managing our operations, improving our services, protecting our business from fraud and misuse, handling queries and complaints, sending service related updates, and conducting basic analytics about how our services are used.

Consent. Where required by law, for example for certain types of marketing communications or non essential cookies, we rely on your consent. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage our services, including scheduling and carrying out waste collection, recycling and related services at your property, and contacting you about any changes or issues.

To handle enquiries and customer support, such as responding to your questions, providing quotations, resolving complaints and keeping records of our communications.

To manage payments and accounting, including generating invoices, processing payments through our payment providers, maintaining financial records and performing internal audits.

To manage our relationship with you, including sending service reminders, updates about bookings, notifications of changes to this Privacy Policy and other important service information.

To improve and develop our services, for example by analysing feedback, website usage and operational information to help us understand how customers use our services and where improvements are needed.

To send marketing communications where permitted, such as information about services or offers that may be of interest to you. You can opt out of marketing communications at any time by following the instructions in our messages or by contacting us.

To safeguard our business, including preventing and detecting fraud or misuse, securing our systems, and exercising or defending legal claims.

Data sharing and processors

We do not sell your personal data. We may share your personal data with third parties in the following limited circumstances:

Service providers acting as data processors. We use carefully selected third parties to help us deliver our services and operate our business. These may include IT hosting and support providers, payment processors, customer relationship management tools, communication platforms, route planning tools and accountants. These providers only process your personal data on our documented instructions and are contractually required to protect your data.

Professional advisers. We may share data with our legal advisers, auditors and other professional advisers where necessary to obtain advice or protect our legal rights.

Regulators and public authorities. We may disclose personal data to government authorities, regulators, law enforcement or courts where required to comply with legal obligations or to protect our rights, property or safety or those of others.

Business transfers. In the event of a proposed or actual merger, acquisition, sale or other corporate transaction involving our business or assets, we may share relevant personal data with potential or actual purchasers and their advisers, subject to appropriate confidentiality requirements.

International transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or use servers located abroad, your personal data may be transferred internationally. In such cases we ensure that appropriate safeguards are in place, such as using countries recognised as providing an adequate level of protection or implementing standard contractual clauses approved by data protection authorities.

Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. Retention periods may vary depending on the type of data and the reasons for processing.

In general, we retain customer records and associated service information for a period that allows us to respond to queries, manage ongoing relationships and comply with tax and accounting rules. Payment records and invoices are typically kept for the period required by applicable law. Communications relating to complaints or disputes may be retained for longer where necessary to establish, exercise or defend legal claims.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.

Your data protection rights

Under data protection law, you have a number of rights regarding your personal data. These rights are subject to certain conditions and exemptions. You have the right to:

Access your personal data and receive information about how we process it.

Request correction of inaccurate or incomplete personal data that we hold about you.

Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose.

Object to processing carried out on the basis of our legitimate interests, where you feel it impacts your fundamental rights and freedoms. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is needed for legal claims.

Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or consider an objection you have made.

Request the transfer of your personal data to you or to a third party, in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, or if you have questions about this Privacy Policy, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before fulfilling your request.

Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, or with the supervisory authority in the country where you live or work if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make material changes, we will take appropriate steps to inform you, such as updating the version on our website and indicating the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.